Having trouble with the app? Here are the most common answers. If that is not enough, write to us. · Italiano · Français
Ask your gym for the invite code and enter it in the app, or search for the gym by name and send a request: the staff approves it from their panel.
It usually depends on your gym's rules: the class is full (you can join the waitlist), bookings are not open yet, your membership has expired or you are out of entries, or your medical certificate is missing or expired. The message in the app tells you the reason.
Check that Boxly notifications are enabled in your phone settings and, in the app, under Account → Notifications.
On the sign-in screen tap "Forgot password?" and follow the instructions you receive by email.
From the app, under Account, or by writing to us from the email you signed up with. Details about your data are in the privacy policy.
Boxly follows your phone's language (Italian, English or French). You can change it in the app under Account → Lingua / Language / Langue.
Prices, renewals and payments are handled by your gym: for any question ask at the front desk.
Write to us: [email protected]